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Greg's Words of Wisdom

Attending Conferences, Councils, and Other Events

posted on September 28, 2017 by Greg Marchand | No comments

All Members 366 Order By: Last Active Newest Registered Alphabetical Viewing 1 - 20 of 366 active members 1 2... Continue reading →

Finding Technicians

posted on September 19, 2017 by Greg Marchand | No comments

Yes, there’s a technician shortage. Yes, there’s been a technician shortage for a long time. We’ve talked about it for... Continue reading →

The Courtesy Inspection

posted on August 22, 2017 by Greg Marchand | No comments

The Courtesy Inspection A critical tool used for customer retention, customer education, and to increase shop revenue is the Courtesy... Continue reading →

TECHNET

posted on October 29, 2016 by Greg Marchand | No comments

I wanted to make an observation. Too many shops join a banner program such as TECHNET only for the discount... Continue reading →

Promoting from within

posted on October 22, 2016 by Greg Marchand | No comments

I was reminded recently that sometimes when we look to fill a position that we often discount the resources we... Continue reading →

Job title cautions

posted on October 15, 2016 by Greg Marchand | No comments

I think it’s time to put this out there. Titles don’t mean anything. Just because you want to have someone... Continue reading →

The shop environment

posted on October 8, 2016 by Greg Marchand | No comments

  In the last blog I wrote about the selling environment. What about shop environment though? When was the last... Continue reading →

The selling environment

posted on October 1, 2016 by Greg Marchand | No comments

We talk often in class about developing selling skills and how the Customer Buying Process works. I think sometimes we... Continue reading →

Your referral program

posted on September 23, 2016 by Greg Marchand | No comments

Customer referrals are the way most shops grow their business. I love customer referrals. Shops love customer referrals. Customers love... Continue reading →

Do I need more space?

posted on September 16, 2016 by Greg Marchand | No comments

A challenge that I often get asked about is whether or not to expand a shop. A challenge in the... Continue reading →

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