Attending Conferences, Councils, and Other Events
All Members 365 Order By: Last Active Newest Registered Alphabetical Viewing 1 - 20 of 365 active members 1 2... Continue reading →
Finding Technicians
Yes, there’s a technician shortage. Yes, there’s been a technician shortage for a long time. We’ve talked about it for... Continue reading →
The Courtesy Inspection
The Courtesy Inspection A critical tool used for customer retention, customer education, and to increase shop revenue is the Courtesy... Continue reading →
TECHNET
I wanted to make an observation. Too many shops join a banner program such as TECHNET only for the discount... Continue reading →
Promoting from within
I was reminded recently that sometimes when we look to fill a position that we often discount the resources we... Continue reading →
Job title cautions
I think it’s time to put this out there. Titles don’t mean anything. Just because you want to have someone... Continue reading →
The shop environment
In the last blog I wrote about the selling environment. What about shop environment though? When was the last... Continue reading →
The selling environment
We talk often in class about developing selling skills and how the Customer Buying Process works. I think sometimes we... Continue reading →
Your referral program
Customer referrals are the way most shops grow their business. I love customer referrals. Shops love customer referrals. Customers love... Continue reading →
Do I need more space?
A challenge that I often get asked about is whether or not to expand a shop. A challenge in the... Continue reading →
