In the last blog I wrote about the selling environment. What about shop environment though? When was the last time the shop, or production, environment was considered? You may be thinking “Who cares? That’s just where we fix cars. It’s supposed to be filthy”. What does the term ‘environment’ mean? The dictionary definition is: the surroundings or conditions in which a person, animal, or plant lives or operates. Assuming you agree with this definition, is there an effect on a person that the shop environment creates? Of course! A clean, well equipped, well organized shop creates certain attitudes, behaviors, and habits. A dirty, dimly lit, messy shop creates other habits, attitudes, and behaviors. If you want to change habits, attract a different type of employee, or increase employee retention, pay attention to the work environment that is created. Many things can be done, for little money, to better the work environment for people. Look at your shop environment and make a list of the things that could be improved. Prioritize them in order of money required, and time required – from least to most. Pick the easiest, and/or, cheapest and get it done. Make one change each month and before you know it, you’ll have the progress, change, and improvement you’ve always wanted!