Failed Diagnosis
Nothing more frustrating than going into an auto repair shop and getting your car fixed, only to find out the... Continue reading →
Nothing more frustrating than going into an auto repair shop and getting your car fixed, only to find out the... Continue reading →
Customers need to bring their cars in for service occasionally but auto service has become a big inconvenience for most... Continue reading →
A challenge I often see, and sometimes deal with, in many repair shops, is that of employees not getting along... Continue reading →
We spend considerable time talking about customer service in our instructor led classes, yet I think a reminder might be... Continue reading →
In recent conversations I’ve been reminded of the importance of work/life balance. In the United States, and to some extent,... Continue reading →