Motivating employees
Motivation is sometimes a constant challenge. Organizations create elaborate programs, pay plans, and incentives in order to motivate employees. I... Continue reading →
Motivation is sometimes a constant challenge. Organizations create elaborate programs, pay plans, and incentives in order to motivate employees. I... Continue reading →
One lesson that I learned a long time ago, which gets reinforced weekly, if not daily, is that it isn’t... Continue reading →
I recently observed some human behavior in the repair shop that exemplified what can go wrong when we get in... Continue reading →
I wanted to address the utilization of any training readers may attend in this week’s blog. As a trainer and... Continue reading →
Ever had a day when you wish felt like the technicians in the shop were a necessary evil? Maybe a... Continue reading →
If you’re a service adviser, you’re a salesperson. Yes, you do many jobs other than just selling, yet at the... Continue reading →
How do you get your shop to stand above the crowd? With so many choices for auto repair in the... Continue reading →
Everyone in the automotive repair industry would tell me they hate price shoppers. When I ask why I’m always told... Continue reading →
Customers are often complaining about service that came in at a different price than they were first told. Many times,... Continue reading →
I meet people every day that tell me they want to improve their selling skills. I hear “I’m not good... Continue reading →