Cherry Picked Courtesy Inspections
This is an update. I recently had a couple of frustrating experiences with a vehicle that was brought in for... Continue reading →
This is an update. I recently had a couple of frustrating experiences with a vehicle that was brought in for... Continue reading →
Change is neither easy, nor comfortable for humans in general. We all struggle with implementation of ideas or changes. Maybe... Continue reading →
Have you ever given this any thought? Often times we take whatever culture shows up or develops in our shop.... Continue reading →
Maintaining Focus I’ve recently noticed a challenge that I constantly struggle with – maintaining focus on core processes. We talk... Continue reading →
Take a minute and think about how work moves in and out of your repair shop. Everyone has some sort... Continue reading →
Observation is often the key to positive change. Yet observation can be a difficult activity. The challenge with objective observation... Continue reading →