Focus
It’s been a while since I’ve written and I promise to get better about it! I’ve been busy working with... Continue reading →
It’s been a while since I’ve written and I promise to get better about it! I’ve been busy working with... Continue reading →
When I’m asked to work with a shop to improve their numbers the first thing I will often do is... Continue reading →
Here’s a different topic – using humor in creating customer relationships. Many service advisors attempt to use humor to create... Continue reading →
In light of last night’s Customer Retention broadcast I thought I would post this today. This post supports the first... Continue reading →
The following are some observations sent to me after last weeks Managing the Generation Gap presentation. The individual who sent... Continue reading →
Let’s think about follow up for a minute. It’s a much talked about subject and one that we all wish... Continue reading →
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