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on the new website.

Managing Change

 

 

Growing Sales by $100K

 

 

Creating Trust

 

 

Reputation

Customer Perception

 

 

Customer Types

 

 

Customer Expectations

 

 

What Customers Don’t Expect

 

 

Listening

 

 

Customer Problem Analysis Sheets

 

 

Courtesy Inspections

 

 

Giving It Back

 

 

Fixed Right First Time

 

FRFT and Technicians

 

 

FRFT MIL ‘on’

 

 

Trust

 

 

Communication in the Shop

 

 

The Knowing Doing Gap