We all frequently have more than our share of bad days on the job and when we do it can be really hard to wear a smile when you’re feeling cruddy. There are, however, some real benefits to you and your business if you do keep smiling from ear to ear.
Why you should turn that frown upside down
For some of us, smiling doesn’t come naturally. There are only a handful of people who have bubbly personalities and were made to work in customer service. However, for those of us who work in customer service and aren’t bubbly and smiley all the time, well we tend to have more of a challenge of staying that way through the day. Let’s face it when life presents you with a flat tire you don’t have much to smile about, but it doesn’t mean you should wear your tough day for all to see.
When you’re tense other people notice it and tend to become anxious too, when you have anxiety building and show it off, people notice and follow suit. When this happens clients are quickly lost, and business deals quickly fall through. You need to have confidence dealing with the situation to keep everyone happy and calm.
Ever hear the quote: “Keep a smile on your face and let your personality be your autograph.” Well, it is certainly true. In business, it says a lot about you and the company you represent, especially if you are the first form of contact. Having a bad attitude just erupts more of a bad experience for your customers and colleagues. Having a good attitude can help sustain angered customers and help them calm down so you can handle the situation easily.
Benefits of smiling
Some great benefits come out of a great attitude when you are working or just going through everyday life. Smiling builds confidence, for you and the energy of people working and coming into contact you. It shows professionalism and a sense of caring for your customer. When you smile others may smile too, which puts everyone in a good mood, this can help promote a wave of good vibes throughout the workplace and establish a good workflow.
How to keep smiling
Researchers claim that smiling and looking like we are happy will indeed make us happier. Studies further show that if we act like we are happy, then we can experience greater joy and happiness in our lives.
The most important business accessory to wear to work is a smile, so you need some tactics to keep that smile on your face all day long. Thinking of things or situations to smile about can help you change your attitude in a flash.
One technique is to think about what has gone right in the day and smile about it. Maybe you are dealing with a tough customer and your feeling frustrated, think about a time during the workday where you helped someone and then smile and try to help your current customer. Get into the flow of what you are doing and find your smile.