Technician Teams
Are there benefits to creating a team system within your shop? I suggest that there can be considerable benefit. Teaming... Continue reading →
Are there benefits to creating a team system within your shop? I suggest that there can be considerable benefit. Teaming... Continue reading →
Almost everyone agrees that electronic inspection and dispatch is the way to go these days. The challenge is that paper... Continue reading →
In some recent work I’ve done with repair shops my attention has been call to the importance of compensation plans.... Continue reading →
We all frequently have more than our share of bad days on the job and when we do it... Continue reading →
Telephone skills are a must if you want your business to survive. The way you talk to a customer over... Continue reading →
Do you over price? Or do you underprice? Both are common! How do we define overpricing or underpricing though? To... Continue reading →
Nothing more frustrating than going into an auto repair shop and getting your car fixed, only to find out the... Continue reading →
Customers need to bring their cars in for service occasionally but auto service has become a big inconvenience for most... Continue reading →
A challenge I often see, and sometimes deal with, in many repair shops, is that of employees not getting along... Continue reading →
We spend considerable time talking about customer service in our instructor led classes, yet I think a reminder might be... Continue reading →